VIP Clients Service

The VIP service program for MTS subscribers

MTS works every day to improve the quality of its services and service and to provide the level of quality that meets all expectations of our subscribers.

From 18.12.2006, we offer the VIP service program developed especially for our most valuable clients.

The VIP service program gives the following advantages to the subscribers:

1. When you call to the Contact Center at number 111 from your MTS VIP number (free of charge, 24h), you may get:

Primary priority for response (24h).
Service by the most skilled and specially trained employees (24h).
Detailed technical consultations (7:00-23:00).
Possibility to agree a meeting at a shop for a set time (7:00-1:00).
Priority execution of orders for service activation / deactivation (9:00-17:30).

2. Having visited a company shop and appeal to the administrator, you may get:

Exclusive service directly by the top manager or the most experienced employee.
Connection to a new number without advance payment.
Provision of the number of your choice with a new connection or the change of a current number.
Connection to an international line or roaming without additional advance payment.
Free change of your SIM-card in the case of its damage or loss.
Free activation of your number in case of blocking on the subscriber's initiative.

3. Possibility to communicate on credit.

The VIP service program will be constantly extended with new interesting offers and privileges! In addition, we will be glad to consider suggestions of our subscribers for improvements to this program.

To get information on current tariffs, services and their settings, loyalty program and information on promotions and special offers for you – dial 111.

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